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Business Design, Design Thinking, Innovation Design

To many, design is often seen as a cost, a visual accessory that adds beauty to a product after it is engineered, a graphical output, or something that creative bohemians in marketing do between their breaks. But, in today’s business world, design has moved from the drafting table to the boardroom. Design has become a mindset; a framework for innovation, driven by the desire to deeply understand user needs, map their behavior, and crack the motivations and deep emotions driving their actions or inactions.

DESIGN-DRIVEN COMPANIES

Design-led companies such as Apple, Coca-Cola, IBM, Nike and Procter & Gamble have outperformed the S&P 500 over the past 10 years by an extraordinary 219%, according to a 2014 assessment by the Design Management Institute. At the core of each of these successful design stories is a state of customer intimacy, a deep understanding of users’ or customers’ unarticulated needs. Because of the remarkable success of design-led companies, design has evolved beyond aesthetics, and moved from the drafting table to the boardroom. More and more organizations nowadays want to learn how to think like designers to solve their most complex problems and drive innovation. 

DESIGN VS. MARKET RESEARCH

Design research techniques can go much deeper than historical data and market research, which are only capable of scratching the surface. By designing human-centered empathy, observation and immersion research, we are able to identify not just what people do, but how and why they do it. Every action that people engage in has a deeper social or emotional meaning to them, even though they often lack the tools to articulate those connections. Equipped with empathy, ideation, experimentation and prototyping skills, designers embrace this ambiguity and navigate the unknown towards clarity.

DESIGN AS A MINDSET

We need to bring design much closer to the center of our planning and strategy development. Start applying design principles, not just to shape and form, but also to functionality, customer relations, customer experiences, business modeling and in-house operations. We must restore customer centricity, and think, how can we make people’s functional, social and/or emotional jobs easier? Wether an organization is looking to improve sales, strengthen customer loyalty, change user behavior, create a new product or service, open up new markets, or even create new venture, customer centricity minimizes the risk and uncertainty of innovation, and holds a secret recipe for success. 

By placing the end user at the center of the design canvas, we combine right-brain creative thinking with left-brain analytical thinking to help craft and build insight-driven solutions to people’s most vital needs. By unearthing those emotional connections and deep insights, we can design products, services, policies and processes that connect with our end user on a humanistic level, deeper than just functionality, where the competition could be fierce.

To learn more about how ERGO can help you achieve customer-centricity and drive innovation, please get in touch and let us start the conversation.

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Design News, Design Thinking, Entrepreneurship, Innovation Design

This year, ERGO partnered with Cairo University and Youthinkgreen-Egypt, in collaboration with the Egyptian Ministry of Trade and Industry, to promote entrepreneurship in Egypt, and identify untapped opportunities in industrial waste management. Over four months, ERGO worked with 100 entrepreneurs to develop innovative solutions that take advantage of neglected waste in Egypt’s industrial capital ‘10th of Ramadan’. This post is to highlight the great work of both the participants and Youthinkgreen team, who worked relentlessly to make this an unforgettable experience, and bring about true innovations in waste management.

PROGRAM STRUCTURE

With one hundred vetted, passionate young men and women, the program commenced in April by providing participants with design thinking, business modeling and industrial wast management training, over a seven day period. Participants were then given a specific waste challenge which they worked on for over two weeks, and pitched their ideas and solutions to a panel of judges. The judges then selected fifty participants to continue through the program. Those participants would later form ten teams who would collaborate and compete for the following four months for finding market desirable, technologically feasible and business viable solutions to industrial waste challenges in Egypt.

Over the course of those four months, each of those ten teams worked with a particular factory in the industrial zone to find sustainable solutions for their waste challenges. During that time, all teams continued to receive training in diverse areas of entrepreneurship, sustainable development and industrial waste management. Training sessions included prototyping, market segmentation, consumer needs and behavior, business modeling, business strategy, product and market validation, financial management, team building and idea pitching. At the end of the program, the teams pitched their ideas and business models to a panel of judges in a room of over 250 people. Here are my top three picks in no particular order.

G-Fit

G-Fit is a whey-based sports recovery drink, produced from excess whey produced during cheese manufacturing process. The product aims to tackle performance challenges facing athletes during and post workout. During exercise, carbohydrates and electrolytes (sodium, potassium, and magnesium) are depleted with high rates which leads to dehydration, fatigue, muscle cramps, and reduced performance. G-Fit is an isotonic beverage that naturally contains a suitable formulation of electrolytes, carbohydrates and essential amino acids all in one drink. Compared to water, G-Fit is specially made to boost energy level, decrease the risk of water intoxication, keep your body hydrated and thirst quenched, as well as helping in muscle recovery.

Lanatus

Lanatus is a protein bar, produced from powders extracted from melon rinds and cantaloupe/honeydew seeds. The bar supplement is rich in both slow and fast digested protein. It is produced in several delicious tastes with lower carbs and fats content than other products in the local market. Lanatus also contain higher protein content than competitor brands, offering a healthy, lean muscle build, all at a competitive market price, especially against imported alternatives.

VWaste

VWaste transforms orange waste into high quality raw orange peel powder and export it to Europe for pectin production. Pectin is used in food as a gelling agent in jams and jellies. It is also used in dessert fillings, medicines, sweets, as a stabilizer in fruit juices and milk-based drinks, and as a source of dietary fiber. VWaste model helps reduce carbon footprint for agro-industrial waste in Egypt through eco-friendly recycling, all while adding a revenue stream to the juicing industry from selling their waste.

More Innovation

Other amazing teams are working on producing bio diesel form cooking oil, producing gluten-free flour from mango seed kernel, producing pomegranate powder from pomegranate membrane, and pomegranate tea from pomegranate skin. My judging criteria focused on Product and Market Validation, Level of Innovation, Financial Viability and Scalability, Technical Feasibility, and Quality of Pitch. All ten teams did a great job throughout this journey, and they all witnessed both their skills and characters tremendously grow in such a short period of time. All made possible because of the great effort by the organizing team at Youthinkgreen.

A Shout-out to Youthinkgreen Team

It is worthy to mention that the team responsible for all this planning is a group of volunteers whose age range from 20 – 24 years old. I have to say that I was utterly impressed by the set of skills those young women and men demonstrated over the course of the program. They did not just show dedication, vigor, audacity, and self-efficacy, but they did so in the most professional and collaborative spirit you could only hope to see in future leaders of our society. Special admiration goes to Shadwa Alaa, Nada Bahaa, Mohamed Mazen, Loai Awny, Abdel Rahman Fahmy, Yahya Elharony, Omar Ashour and Abdel Rahman El Gammal. Those guys and the rest of the team set a great example of how passion and dedication can change life’s paths.

Innovation is a Lifeboat

Stemming from our belief that innovation is a lifeboat, ERGO collaborates with local and international organizations to design and facilitate innovation bootcamps and hackathons to design human-centered solutions to some of our society’s most complex challenges. To learn more about our services, please get in touch and let us start the conversation.

To stay updated with our work, follow us on LinkedInFacebook and Instagram.

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Business Design, Design Thinking, Innovation Design

ERGO is a human-centered strategy and innovation consulting firm. Founded in 2016 in Cairo, Egypt, ERGO has committed to restoring customer centricity, and advancing human experience through design and innovation.

OUR TEAM

We are a multidisciplinary team of designers, engineers, social scientists and behavior researchers. We work at the intersection of technology, design and human behavior to identify untapped opportunities, define innovation strategies, and design new user-centered experiences, services and products to help our clients create positive deviance and achieve sustainable growth. By studying powerful trends that hold disruptive potential inside and outside our clients’ domains, we conceive insight-driven innovations to help clients draw a clear opportunity roadmap for the future.

OUR DESIGN PHILOSOPHY

ERGO integrates user experience with behavior research and design psychology to understand how the environment and other contextual factors shape and drive user behavior. We help clients develop an anthropological and scientific understanding of target users’ behavior to better guide the experience, service or product design process. By restoring focus to user-centricity, and gathering key insights, we are able to conceptualize and realize breakthrough solutions that minimize risk, and raise the odds of success.

OUR VALUE PROPOSITION

ERGO puts a lot of emphasis on understanding context and researching users to deeply understand their needs and environment through which they interact and make daily decisions. Our mission is to integrate human-centered design principles in business, social and human interactions. We believe that customer-centricity is the new IP. We are thereby committed to creating measurable value to our clients through unearthing deep user insights, delivering insight-driven innovations, designing human-centered strategies for sustainable growth.

USER INSIGHTS

Valuable insights are the product of well designed user research. Building on a triangulation of Ethnographic Observation, Stakeholder Engagement and In-Context Immersion, we test our intuition and gain deep empathy and profound understanding of people, their latent needs, their barriers and the gears behind their behaviors and interactions. By applying design research synthesis tools, we are able to spot new themes and patterns in research data clusters, identify new relationships between field findings, formulate new meanings and define new hidden insights. Those insights then become the new anchors for the solution design process.

INSIGHT-DRIVEN INNOVATION

Building on field insights, we design customer-centered products, services and experiences that deliver unique values to end users. We cross the thinking-doing gap early on in the process by prototyping critical functions of high potential solutions and placing them into the hands of the user for quick feedback and fast iterations. Building on field testing and iterative design, we define innovative solutions to help our clients create positive deviance in their industry. 

HUMAN-CENTERED STRATEGY

Designing is more than creating products, services and customer experiences; it must also be applied to systems, procedures, protocols, and company culture. Without a well-designed innovation strategy, different parts of an organization can easily wind up pursuing conflicting priorities. To this end, we work closely with our clients to craft and design innovation blueprints to help them create, deliver and capture value through human-centered strategies that align the innovation efforts with the client’s business goals.

If you want to learn more about our design thinking practice, read ERGO Design Modus.


To stay updated with our work, follow us on LinkedInFacebook and Instagram.

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