designing human-centered solutions and strategies
SERVICES
WE HELP CLIENTS
Design Innovation
Strategies
Create New
Ventures
Develop Rich
Insights
Create Innovative
Products
Design User-
Centered Experiences
Build Innovation
Capacity
SERVICE OFFERINGS
STRATEGIC GROWTH CONSULTING
We drive business value by envisioning future-focused, human-centered growth strategies. We work at the intersection of design, technology and human behavior, and study powerful trends that hold disruptive potential in client’s domain, and adjacent markets. We conceive innovation blueprints to help organizations draw a clear opportunity roadmap that aligns innovation efforts with business goals, and an action plan to de-risk the path to get there.
VENTURE DESIGN
We work with large corporations as well as early-stage startups, and all scales in-between, to build new ventures and capitalize on new markets, technologies and behaviors. We follow a structured approach of discovery to identify and prioritize market opportunities, then follow a design thinking strategy and a lean startup approach to design, build and deliver validated and scalable human-centered solutions that deliver unique value to target customers.
PRODUCT DESIGN INNOVATION
We conceive, design and build innovative physical, digital and virtual products that deliver meaningful value to customers and end users. We place great emphasis on defining product vision, scope and strategy. Following a human-centered design mindset, and an agile build-measure-learn cycle, we help organizations deliver habit-forming products, and define a product roadmap for product launch and post-launch activities.
ERGO's Product Design Process
CUSTOMER EXPERIENCE DESIGN
We believe customer experience is the new battleground in business. CX goes beyond customers’ interactions with a product or a service, towards a comprehensive understanding of customers’ interactions with a brand, including physical and virtual interactions. We help organizations create truly differentiated customer experiences, across all touchpoints, that build customer loyalty and drive strategic growth.
INNOVATION MANAGEMENT COACHING
We help organizations tap into their own talent and strengths to innovate. We design and facilitate innovation management studio workshops for corporations, NGOs, scale-ups and start-ups to unleash teams’ creative potential, and train leaders to become better thinkers, collaborators, innovators and decision makers. By engaging teams in the innovation design process, and empowering them with the right tools, frameworks, and mindsets, we enable them to deliver sustainable innovations in today’s dynamic markets and tomorrow’s uncertain future.
PROGRAMS & THEMES
Unlocking Creativity
Designing Innovation Strategies
Building and Managing Innovation Teams
Innovation Methodologies
and Frameworks
and Frameworks
Design Thinking
Tools and Strategies
Tools and Strategies
Customer Experience Innovation
EARLY STAGE INNOVATION TRAINING
We partner with local and international organizations to design incubation programs, facilitate innovation bootcamps and run ideation hackathons, for early-stage startups, to design human-centered solutions to some of the complex challenges facing our local and global society. Stemming from our belief that in today’s global complexity, innovation is a lifeboat, we pass on our experience and skills to leaders of tomorrow to discover, design and innovate.